The Type of Personal Information We Collect

We collect and process the following types of personal information:

• Personal identifiers: Including name, contact details, and other characteristics.

• Transaction data: Information about payments to and from you.

• Sensitive data: This includes health-related information such as current and past medical conditions, medications, psychiatric history, and other relevant details necessary for providing services.

Additionally, this website collects personal data for analytics, including:

• Information about your browser, network, and device;

• Web pages visited before arriving at this site;

• Your IP address.

This may also include details about your use of the website, such as:

• Clicks,

• Internal links,

• Pages visited,

• Scrolling, searches, and

• Timestamps.

This information is shared with Squarespace, our website analytics provider, to monitor site traffic and activity.

How We Collect Personal Information and Why

Most personal information is provided directly by you for reasons such as:

• Making an enquiry through the website;

• Phone conversations discussing your needs;

• Entering into an agreement for psychological services;

• Commencing psychological therapy or other services like consultations.

We may also receive personal information indirectly from sources such as:

• Parents, in relation to their children;

• Referral sources like schools or independent practitioners making a referral.

The information collected is used to:

• Determine if appropriate services can be provided;

• Develop an understanding of the difficulties being experienced;

• Provide psychological therapy or related services, such as consultations.

When We Share Your Information

Information may be shared with relevant parties such as family members, schools, your GP, or other healthcare professionals to provide appropriate services. This will typically be done with your consent. However, in some cases, information may be shared without consent if required by law or professional guidelines, including:

• Reducing the risk of harm to you or others;

• When required by a court order or witness summons.

Psychological professionals also undertake regular formal supervision. In supervision, it may be necessary to discuss your personal data, but no personally identifiable information will be shared.

Our Legal Basis for Processing Information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases for processing personal data include:

• Consent: You can withdraw consent at any time by contacting us.

• Contractual obligation: Information is processed as part of our service agreement.

• Legal obligation: Compliance with applicable laws.

• Legitimate interest: Data is processed in the legitimate interests of providing services.

How We Store Your Personal Information

Personal information is stored securely in Google Workspace, with two-factor authentication to prevent unauthorized access.

Website analytics data is retained for seven days before deletion. Information related to service enquiries is kept for three months, after which it will be deleted if no further action is taken.

For psychological services, records are kept in line with the British Psychological Society's guidelines:

• For adults: Records are kept for seven years.

• For children: Records are kept until the individual reaches age 26.
  Data will then be securely deleted.

Your Data Protection Rights

You have the following rights under data protection law:

• Right of access: You can request copies of your personal information.

• Right to rectification: You can ask for corrections to inaccurate or incomplete information.

• Right to erasure: You can request the deletion of your data under certain circumstances.

• Right to restrict processing: You can request a limitation on how your data is processed.

• Right to object: You can object to the processing of your data in certain situations.

• Right to data portability: You can request the transfer of your data to another organization or to yourself in specific circumstances.

No charge will be applied for exercising your rights, and we will respond to your request within one month. To make a request, please contact us at drchildspsychology@gmail.com.

How to Complain

If you have concerns about how your personal information is used, please contact us at drchildspsychology@gmail.com. You can also lodge a complaint with the Information Commissioner's Office (ICO) at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
ICO Website: www.ico.org.uk